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We will send an email to confirm that you have updated information in your account. Sure you can get clipper and add BART fares on that . Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. All 10 travelcards must be used within 4 weeks (28 days). If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. If it’s been more than 6 months, you’ll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Automatic Reloading. To use your card, locate the Clipper card reader and tag it by holding it flat against the Clipper logo, which is also indicated by raised lines. Adult cards … Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $5 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Credit card charges are processed immediately. Copyright © 2021 Transport for Greater Manchester. You can use Muni mobile and purchase tickets without the need for exact change Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Clipper on Caltrain FAQ Basics: Getting the Card, Adding Passes and Cash. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. HVD applies only to BART rides. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. That's been changing recently, so there's more of a justification for buying them. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Report a lost, stolen, damaged or defective card and discuss replacement options. Old reputations die hard. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). AC Transit Riding with Clipper. Make sure your travelcards cover the zones you need to travel through. You can choose anytime or off-peak travelcards, for any combination of zones. Where can I buy a Clipper card? You can reload your Clipper card with cash value, passes or both. Muni customers who are already using TransLink cards do not need to switch to the Clipper cards because the Clipper-compatible fare gates and pass readers already accept TransLink cards. To find out more information about replacing an RTC card, please visit 511.org. My transit benefit program told me they sent you the money. This site is protected by Google's invisible reCAPTCHA. Your session is about to expire due to inactivity. There's a US$3 payment for the card itself, on top of which you can load as much credit as you'd like. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Many transit services offer money-saving passes good for a month or 31 days. The Google Privacy Policy and Terms of Service apply. Cash value works on all transit services, whether you ride transit every day or once in a while. Tip: If traveling locally on a transbay bus, notify the driver before you tag to be charged correctly. For account-related This page includes when value is available, online orders, and different types of value. You can buy online for your get me there smart card and won't need to use ticket machines on stops. If you are setting up automatic reloading (Autoload) with a bank account, allow an additional 10 days for value to be available. Using Clipper. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. AC Transit accepts the following on a Clipper card: Cash value: For single rides. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. Select “Clipper Monthly Parking” 3. Please note: If you don't touch-in with your travelcard before boarding a tram and you are asked to produce a ticket for inspection, you will be given a standard fare notice. Please note that The Hub is permanently closed. So if your primary funding source is declined, your order will be charged to your backup card. Our new trial offer is designed for flexible workers, part-time workers or anyone who travels regularly but not every day. Choose to stay logged in or to log out. Transit Agency Tips. I have a Clipper Card and love it. Eligible Stanford affiliates should complete Option 2 in the Transit Pass Request Form. You can buy a second Clipper or another type of travelcard, with a start date before your current Clipper expires, but they should all be anytime tickets or all off-peak tickets, and not a combination. The price for each Clipper will be the total for nine travelcards, so you get one free. So that is not the issue. Clipper cards can be purchased at www.clippercard.com, one of Clipper's ® retailers such as Walgreens or at the Caltrain office in San Carlos. If you received a Student Transit Pass Clipper card during the 2019-2020 school year, you do not need to submit a new application. You can use your travelcards on any 10 days from the start date and you have 4 weeks (28 days) from this date to use them. The Metropolitan Transportation Commission, as a public agency responsible for Clipper®, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Autoload settings until we are able to successfully charge your payment source and remove the block. Clipper ® card also is accepted on various transit agencies in the San Francisco Bay Area. If you are not eligible to receive a Clipper card from Stanford Medicine, you can request or pick up a card from Clipper card directly. This page includes how it works and blocked cards. Paying with Clipper. Pre-Tax Transit Benefits. I loaded value online, but when I tried to use my card, it wasn’t there. The Clipper call center is open Monday through Friday, 8 a.m. to 5 p.m. You may experience longer than normal wait times. Each Clipper will include 10 identical Metrolink adult 1-day travelcards. What should I do if my card is lost or stolen? We will automatically send a declined payment notice to the email address in your Clipper account. Let your Go Pass Provider administrator know the new Clipper card number. Riders under age 65 with qualifying disabilities can apply for a Regional Transportation Connection (RTC) Clipper card. Clipper will reload your card whenever your cash value balance is below $10 or your pass expires. Travelshops may have different opening times. If you have more questions about Clipper services, Autoload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Check that you’re not trying to travel with an off-peak travelcard before 9.30am on a weekday. You can use our automated phone service 24/7 to check balances and pass expiration dates. The price for each Clipper will be the total for nine travelcards, so you get. If you travel on Metrolink 3 or 4 days a week, or always in the off-peak, our new Clipper could be better value than a 7-day travelcard. This means we couldn’t process your payment for automatic reloading. (Some Travelshops may have different opening times, so please check for latest information.). Or get help resolving other issues with your account. You will see your balance (or pass expiration date) on the display. It works like any other Clipper card. As you board the bus, touch your card to the Clipper logo on the card reader located on your right (before the farebox). Use the School District dropdown menu to find your school’s application! Clipper card also is accepted on various transit agencies in the San Francisco Bay Area. This page includes How RTC cards work, accessible information, and using Clipper equipment. No input is required. Check Clipper News for holiday or modified hours. If you failed to touch-in, your card won’t show a valid ticket and you will be liable for the. Key Clipper information translated to Chinese. If you purchase value for your Clipper card online or over the phone, it won’t be available immediately. All WestCAT passes are currently available on Clipper, with the exception of student passes. If you had cash value on your Clipper card, you may call Clipper Customer Service to transfer the value to your new card for a $5 fee. To provide payment, log in to your Clipper account and edit your Primary Payment method. My wife tried to the use the card lately since ac just started charging but they told her it didn’t no have enough. Once you have your Clipper, simply touch-in before boarding and touch-out at your destination each time you travel, using the smart readers on tram stops. You can log in to your account or pop into a TfGM Travelshop and the team will check your balance for you. This page includes Using Clipper on specific agencies. Make it so all low-income transit fare discounts can be accessed through the Clipper card. You may not have an order for a Commuter Check Card, and an order for a transit pass or Clipper Cash at the same time. I have loaded a lot of money on a clipper card through the website months ago. Log in to your At your request, we can mail you a new card with your balance restored, typically within 2 business days. 31-day passes are only available on the Clipper card. It currently shows I have the amount in the pending passes area but shows I have it in cash value. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. All rights reserved. Step 2: Request that the Caltrain Go Pass be added to your Clipper Card. If the address you use in the Clipper START application is different than the address associated with your existing Clipper account, we will update your Clipper account with the new address. You will need to tag your card to a card reader or ticket machine to activate it. A Clipper card makes it much easier to get around on the city's trains, trams and cable cars. What if my Autoload payment fails and/or the card reader says “BLOCKED BAD DEBT”? The Clipper card is a convenient and secure way to manage your Bay Area transit fares and transfers in an easy-to-use, all-in-one, reloadable card. For the latest list, click here. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Follow these easy steps: 1. Find out more about automatic reloading. This type of platform allows Clipper to be combined with the smart cards offered by other low-income programs, such as food stamps and Medicaid. Loading Value. This is separate from confirmation of payment. The clipper card is just a way to Store money or tickets from both MUNI and BART. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Why not? Enter the 10-digit card … This page includes Proof of eligibility, Eligibility change, and Balance transfers. Clipper Card or credit card for use across multiple transit providers. Here’s how long you’ll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and you’ll be able to use it immediately. To report it lost or stolen: For a $5 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Please review your current pending order on the Dashboard” commute@smcgov.org | 650 363 1933 . Even if you plan to use a credit card that is already associated with your account, you need to re-enter your card’s security code. It’s not the first day that you activate a travelcard, which may be later. • Only registered Clipper cards … Why isn’t it on my Clipper card? If your card is registered, contact us so we can block your card from further use. Clipper card pending passes cash value by Brodie1985 in AskSF [–] Brodie1985 [ S ] 0 points 1 point 2 points 1 month ago (0 children) Good to know I can go that route. © 2020, Metropolitan Transportation Commission. Log in to your account with the email address we have on file and provide an updated email address. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Instead of fishing around for notes and change or standing in line at ticket machines, this prepaid public transport card gives you tap-and-go convenience. Having travelcards left on your Clipper does not mean you have a valid ticket. You can buy a Clipper for your get me there smart card online or at a TfGM Travelshop. At your request, we can mail you a new card with your balance restored, typically within 2 business days. After we collect payment, we will send you an email confirming this. Account Management. What Clipper services are available during the COVID-19 outbreak? Each Clipper will include 10 identical Metrolink adult 1-day travelcards. You need to make sure you touch-in before you start each journey, so the inspector can see your active travelcard. Select “Monthly Parking” 2. LOAD PASSES OR CASH TAP-AND-RIDE ALL BAY AREA TRANSIT LINK PRE-TAX BENEFITS This page includes protecting your privacy and information retention. All rights reserved.
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