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The plan guides our work, making sure we focus on what matters most and what will best serve our communities now and into the future. Complaints against a Councillor or the Chief Executive Officer should be directed to the Mayor, Review of a Freedom of Information determination may be referred to the Ombudsman, Insurance claims will be referred to the Local Government Mutual Liability Scheme, Decisions made under legislation that have their own prescribed appeal procedures (for example appeals under the, Objections to property valuations should be referred to the Valuer General’s office, Appeals against orders made pursuant to s254 of the, alternative statutory processes are available to review or challenge the decision under particular legislation (for example the. Customer complaints policy The City of Onkaparinga is committed to enhancing customer satisfaction by creating a customer focussed environment that is open to feedback including complaints, and sees them as an opportunity to correct practices and procedures where warranted as well as resolve the matter. You can also view the Community Plan 2030 - On a Page. Council will follow the escalation stages shown below. Council is made up of 13 elected members, including the Mayor. The Ombudsman doesn’t deal with complaints about police, judges or employment issues. Civic Centre:      Ramsay Place Noarlunga Centre 5168. We apologise for any inconvenience. The EPA’s role is to ensure that licensed premises (such as factories or businesses) are operating in accordance with the Act. Close this announcement. Click here to see the latest information about the bushfire recovery. Noarlunga Centre SA 5168. The council was gazetted on 2 June 1853, on the same day as East Torrens and Hindmarsh. Skip to main content. A review is not available where: Council will consider the availability of internal review on a case by case basis and against the Council’s internal review of councils decisions S270 procedure. It maintains that ‘the structure was over specified and far and beyond end users needs’. Onkaparinga Council cancels Australia Day fireworks following community complaints. Close this announcement. The complainant is a member of the Onkaparinga Residents Association Council Watch Inc., which became concerned about a council decision to construct a toilet on the Willunga Golf Course in 2008. Close this announcement. The City of Onkaparinga is South Australia’s largest metropolitan council and one of the state’s fastest growing areas, with more than 170,000 residents living and working across an area of 518 square kilometres. There are some other limits on what the Ombudsman can do. Ombudsman SA is completely independent and investigates complaints about South Australian government and local government agencies, conducts freedom of information reviews, and supports and monitors the implementation of the Information Sharing Guidelines. Our Community Ranger team assist the dog owner to resolve the noise complaint. The City of Onkaparinga is located on Adelaide's southern fringe, between 25 and 40 kilometres from the Adelaide CBD. The Public Interest Disclosure Act 2018 came into operation on the 1 July 2019. An application for internal review will be considered within 21 days of receipt of the application, however, in some circumstances it may take longer. Open side Menu. We apologise for any inconvenience. The council was formed on 1 July 1997 as the City of Happy Valley, Noarlunga and Willunga from the amalgamation of the former City of Happy Valley and City of Noarlunga with part of the District Council of Willunga. Email:                  mail@onkaparinga.sa.gov.au Contact us. Offering Transperancy and accountability within the City of Onkaparinga April 2020: Northern Adelaide Local Health Network – Investigation of agency’s handling of a Freedom of Information Act application March 2020: Department for Education – investigation into the department’s handling of student absences and communication about student transfer – Statement on Investigation (English) Department for Education – investigation into the department’s handling of student absences and communication about student transfer – Statement on Investigation (Arabic) January 2020: City of … Both of these codes are to be read together and will be considered as one for the purposes of the resolution of external grievances and complaints administrative procedure. Members of the South Australian Parliament, Members of the South Australian judiciary, Any person wishing to provide information in accordance with the. Search. The City of Onkaparinga is divided into six wards. If you have previously submitted a request via our Online enquiry form and have not received a response for over one week, please send us an email with your reference number (which you should have received in an automatic email), and we can follow it up. Moreover, the City of Onkaparinga recently addressed SAPOL regarding their ‘Organisational Reform police station reviews’. Complaints are received through our call centre, service desks and online lodgement through our website. The City of Onkaparinga is committed to enhancing customer satisfaction by creating a customer focussed environment that is open to feedback including complaints, and sees them as an opportunity to correct practices and procedures where warranted as well as resolve the matter. It repeals and replaces the Whistleblowers Protection Act 1993. Search. Parliament has intended that the legislation, under which the decision was made, should be the sole source of any rights for any review or challenge of the decision. In an internal review Council will examine the process by which the original decision was made. The internal review may or may not result in the disputed decision being reconsidered or overturned. Information that raises a potential issue of a substantial risk to the environment or to the health and safety of the public generally or a significant section of the public. Our environmental health team works to address the physical, chemical, biological and social factors that impact on human health. Kiosk is closed until further notice. The Ombudsman has the power to conduct an external review of the decision. An informed community is an empowered community. Complaints against a Councillor or the Chief Executive Officer should be directed to the Mayor, Review of a Freedom of Information determination may be referred to the Ombudsman, Insurance claims will be referred to the Local Government Mutual Liability Scheme, Decisions made under legislation that have their own prescribed appeal procedures (for example appeals under the, Objections to property valuations should be referred to the Valuer General’s office, Appeals against orders made pursuant to s254 of the, alternative statutory processes are available to review or challenge the decision under particular legislation (for example the. The City of Onkaparinga has also developed a code of conduct for employees, which sets out broader behavioural expectations for all employees. The City of Onkaparinga is committed to reducing the amount of waste that goes to landfill, from both domestic households and council operations. Property information searches (Section 7 & 187 Certificates), Lodge an application - Prior to 19 March 2021, Regulated / significant trees and native vegetation, 14˚ South - Enterprise, Community & Cultural Hub, Hard waste & mattress collection bookings, Onkaparinga Youth SALA Mentorship Program 2021, Food business and food event notification, Standard terms and conditions of purchase, Arts and Cultural Development Strategic Management Plan 2021-26, Healthy Active Lifestyles Onkaparinga (HALO), Onkaparinga Active Community Network (OACNET), Mayor's Christmas Light Display Competition, Elected Members Code of Conduct and Registers, COVID-19 Community Wellbeing and Resilience Grant, Minor Capital Works and Facilities Grants, Sport and Active Recreation Donation Program, Fact Sheet for the South Australian Community, Fact Sheet for the South Australian Public Officers, Office of the Commissioner for Public Sector website, Visiting one of council's customer service offices. Postal Address: PO BOX 1, Noarlunga Centre SA 5168  913 likes. To reduce damage to wildlife and natural spaces, the City of Onkaparinga is no longer using balloons at council-hosted events. A review is not available where: Council will consider the availability of internal review on a case by case basis and against the Council’s internal review of councils decisions S270 procedure. 4 talking about this. Your identity will only be made known to those involved in the investigation whilst resolving the complaint. Information about making a Public Information Disclosure can be obtained via: Public Interest Disclosure Guideline.pdf(PDF, 182KB), P +61 8 8384 0666 Open side Menu. Open side Menu. Under the new Act two types of information can be received. Complaint management The City of Onkaparinga is committed to enhancing customer satisfaction by creating a customer focussed environment that is open to feedback including complaints, and sees them as an opportunity to correct practices and procedures where warranted as well as resolve the matter. The City of Playford is a local government area of South Australia in Adelaide's northern suburbs. Information that raises a potential issue of corruption, misconduct or maladministration in public administration. Licensing is required when an activity has the potential to have a significant or widespread impact on the environment. Both of these codes are to be read together and will be considered as one for the purposes of the resolution of external grievances and complaints administrative procedure. Kiosk is closed until further notice. 2 talking about this. I’m pleased to say Council has approved our new Community Plan 2030. Online enquiry; Phone; Email; Pay online; Home - City of Onkaparinga - Logo Open Search. Property information searches (Section 7 & 187 Certificates), Lodge an application - Prior to 19 March 2021, Regulated / significant trees and native vegetation, 14˚ South - Enterprise, Community & Cultural Hub, Hard waste & mattress collection bookings, Onkaparinga Youth SALA Mentorship Program 2021, Food business and food event notification, Standard terms and conditions of purchase, Arts and Cultural Development Strategic Management Plan 2021-26, Healthy Active Lifestyles Onkaparinga (HALO), Onkaparinga Active Community Network (OACNET), Mayor's Christmas Light Display Competition, Elected Members Code of Conduct and Registers, COVID-19 Community Wellbeing and Resilience Grant, Minor Capital Works and Facilities Grants, Sport and Active Recreation Donation Program, Fact Sheet for the South Australian Community, Fact Sheet for the South Australian Public Officers, Office of the Commissioner for Public Sector website, Visiting one of council's customer service offices. Information about making a Public Information Disclosure can be obtained via: Public Interest Disclosure Guideline.pdf(PDF, 182KB), P +61 8 8384 0666 Customer complaints policy (115K) Completing the online request form below. Contact us. Home City of Onkaparinga - Mid Coast Ward Councillor (1 vacancy) Due to the resignation of a member of the Council, a supplementary election was held to fill the vacancy for Councillor for Mid Coast Ward. Onkaparinga Food Security Collaborative, Onkaparinga Hills. The Ombudsman has the power to conduct an external review of the decision. You may apply for an internal review of a range of decisions including (but not limited to) a policy, procedure, service or fee. Ramp can still be access with a permit. The City of Onkaparinga will continue to work with SAPOL on crimes related to local government, particularly with the City of Onkaparinga’s Community Safety and Asset Protection teams to ensure the community feels safe and is safe. A Code of conduct for employees is prescribed in Schedule 2A of the Local Government (General) Regulations 2013 which governs the conduct of employees in relation to the receipt of gifts and benefits. While anyone can make a disclosure of public administration information only public officers who make an ‘appropriate disclosure’ of public administration information are eligible for the protections provided by the PID Act. Cherry Gardens bushfire recovery. Local government had only been introduced in South Australia in 1852, and only the City of Adelaide (1852) and District Council of Mitcham (12 May 1853) had been created earlier. There are some complaints which may be more properly dealt with by another process. The City of Onkaparinga Estimated Resident Population for 2019 is 172,938, with a population density of 3.34 persons per hectare. Your identity will only be made known to those involved in the investigation whilst resolving the complaint. It repeals and replaces the Whistleblowers Protection Act 1993. The internal review may or may not result in the disputed decision being reconsidered or overturned. It adopted the City of Onkaparinga name from 22 December 1997. Postal Address: PO BOX 1, Noarlunga Centre SA 5168  These are: Anyone can make an ‘appropriate disclosure’ of environment and health information. City of Onkaparinga By-law number 6: 'Foreshore By-Law 2016' was approved by Council at its meeting of 14 June 2016. Offering Transperancy and accountability within the City of Onkaparinga The Onkaparinga Active Community Network (OACNET) is a network of sport, recreation and leisure providers working together with government to increase the numbers of people participating in active pastimes. E mail@onkaparinga.sa.gov.au, Postal: PO Box 1, While anyone can make a disclosure of public administration information only public officers who make an ‘appropriate disclosure’ of public administration information are eligible for the protections provided by the PID Act. Internal review of council decisions s270 procedure(PDF, 493KB). The Public Interest Disclosure Act 2018 came into operation on the 1 July 2019. It contends that the process followed for this project was ‘seriously flawed and unprofessional’. Council meetings are held once a month. The region is located on the southern fringe of South Australia’s capital city Adelaide, between 25 and 40 kilometres from the CBD. The name 'Playford' comes from the recognition of Sir Thomas Playford, who played a part in the development of the area, and was South Australia's premier from 1938-1965. All complaints received by us will be treated seriously and complainants treated respectfully. If you have previously submitted a request via our Online enquiry form and have not received a response for over one week, please send us an email with your reference number (which you should have received in an automatic email), and we can follow it up. A Code of conduct for employees is prescribed in Schedule 2A of the Local Government (General) Regulations 2013 which governs the conduct of employees in relation to the receipt of gifts and benefits. For example: An internal review is a process established under section 270 of the Local Government Act 1999 that enables any person affected by a decision to seek an internal review of the decision of the Council, Council employee or other persons acting on behalf of the Council. Our volunteers come from all walks of life—business people, community leaders, students, parents and retirees. The new Act focuses on the disclosure of information and encourages and facilitates 'appropriate disclosures' of certain information in the public interest by ensuring proper procedures are in place for making and dealing with disclosures, and providing protection to people who make these disclosures.

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